WAMU was sucking escrow payments for insurance out of me when I already had insurance. My insurance co. repeatedly sent them info to that effect, but only when the agent at my office switched did WAMU get this information. They informed the agent they'd be sending me a check for the amount they'd sucked out of me (a little over $1500.00 -- not exactly chump change!).
This was in mid-October, and the check has yet to arrive. I called earlier this week and they assured me the disbursement had been made, although the amount they gave was around $1100 and not $1500. Today I called to find out a) where they'd sent the check and b) what ever happened to that extra $400.
Well...according to the customer service rep, they removed the insurance money and put it back into my escrow account. In other words, they merely reclassified the money in the account instead of giving me what's rightfully mine.
I'm ready to scream.